Help

Q:What is SoftVPN?

Your personal information is kept secure and confidential with SoftVPN. You can establish a safe online connection to another network by using SoftVPN's own VPN( Virtual Private Network) . By looking for websites that send your personal information over the internet unencrypted, SoftVPN secures your internet traffic.

Q:How long can I connect to SoftVPN for each time?

We do not limit your connection time. After you are done using it, you can disconnect it manually.

Q:Why can't I use the internet after connecting?

Check your internet connection first. Make sure SoftVPN's energy optimization is turned off in Android's battery settings (this means enabling SoftVPN's background activity). If SoftVPN is enabled, make sure all applications you need to proxy are checked in SoftVPN Settings.

Q:When should I use a VPN?

Every time you access to the internet, you should utilize a VPN if privacy is important to you. No matter what you're doing online, including browsing, talking, gaming, and downloading, a VPN app runs in the background of your device so it won't get in the way. Additionally, knowing that your privacy is always secured will give you piece of mind.

Q:What is the reason that I cannot connect to SoftVPN?

Here are a few quick steps that can help you fix the connection issues:

• Check that your Internet connection is operational (Wi-Fi or Mobile Network).
• Try another VPN server by going back to the main page.
• We offer a variety of protocols, so you can change the mode and try again.
• Restart your phone and try connecting again. If the problem persists, please contact us wangyudev@163.com.

Q:Why does SoftVPN runs slowly?

The incorrect server location could be the cause of the sluggish speed. The speed will decrease with the distance between the server and your present location.

Q:Need further help.

If you have any further issues, please let us know by email wangyudev@163.com comments.